Privacy Policy

Last updated: January 30, 2026

Welcome to Colya (« we », « our », or « us »). Colya is a web and mobile application available at https://colya.ma. Your privacy is important to us, and this Privacy Policy explains how we collect, use, and protect your information when you use our app and services.

1. Information We Collect

Because Colya is a delivery and parcel pickup (ramassage colis) app that connects customers, delivery partners, and local retailers (« moul hanout »), we may collect the following information:

a. Personal Information

Full name
Phone number
Email address
Delivery and pickup addresses
Account information for customers, delivery partners, and retailers
Any information you voluntarily provide when contacting support

b. Location Information

Approximate or precise location to enable deliveries and parcel pickup
Pickup and drop-off locations for orders and parcels

Location data is used only to provide delivery-related services and improve logistics.

c. Order and Transaction Information

Order details (items, parcels, sender/receiver information)
Delivery status and history
Retailer (moul hanout) information related to orders

d. Usage and Device Data

App interactions and features used
IP address
Device type, operating system, and browser
Log data and crash reports

e. Cookies and Similar Technologies

We may use cookies or similar technologies to improve user experience, remember preferences, and analyze app performance.

2. How We Use Your Information

We use your information to:

Facilitate delivery and parcel pickup (ramassage colis) services
Connect customers with delivery partners and local retailers (moul hanout)
Process and manage orders and deliveries
Provide real-time delivery tracking and notifications
Improve logistics, routing, and service quality
Communicate with users (order updates, support, important notices)
Ensure security, prevent fraud, and comply with legal obligations

3. Data Sharing and Disclosure

We do not sell your personal data. We may share limited information only when necessary to operate the service, including:

Sharing customer name, phone number, and address with delivery partners for order fulfillment
Sharing order details with retailers (moul hanout) to prepare orders
Sharing data with trusted service providers (hosting, analytics, messaging services)
When required by law or legal authorities

All partners are required to handle data securely and only for service-related purposes.

4. Data Security

We take reasonable technical and organizational measures to protect your personal data. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required by law.

6. Your Rights

Depending on your location, you may have the right to:

Access your personal data
Request correction or deletion of your data
Object to or restrict data processing

You can exercise these rights by contacting us.

7. Children’s Privacy

Colya does not knowingly collect personal information from children under the age of 13. If you believe a child has provided us with personal data, please contact us so we can remove it.

8. Third-Party Services

Colya may contain links to third-party websites or services. We are not responsible for their privacy practices. We encourage you to review their Privacy Policies.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated « Last updated » date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Website: https://colya.ma
Email: contact@colya.ma

By using Colya, you agree to this Privacy Policy.